Every spa is different, so I begin by listening, observing, and understanding your business, your team, and your goals.
From there, I identify opportunities, establish priorities, and develop practical systems designed to improve operational performance, profitability, accountability, and the guest experience.
I work alongside owners and leadership teams, combining strategic guidance with hands-on operational support. Whether preparing for an opening, strengthening an established operation, or navigating growth and change, the goal is to build solutions your team can successfully implement and sustain.
The result is more than documents and recommendations. It’s a stronger, more efficient operation with clearer accountability, more confident leaders, and better business performance.
How I Work
Every spa has its own story, goals, and challenges. My role is to help owners and leadership teams build the operational foundation, leadership, and guest experience that allow their business to thrive.
For more than 18 years, I’ve partnered with luxury hospitality, spa, and wellness businesses through new openings, operational transitions, and periods of growth. While every engagement is different, my approach remains the same: create practical systems that support your team, strengthen your business, and deliver an exceptional experience for every guest.
My work includes organizational structure, hiring and onboarding, operational standards, team training, leadership development, guest experience, menu strategy, and ongoing operational support. I work alongside owners and leadership teams to develop solutions that continue adding value long after our work together is complete.
Before launching Kimberly DiVico Consulting, I built my career in luxury spa leadership, marketing, sales, and integrative healthcare. That diverse background allows me to see both the strategic vision and the day-to-day realities of running a successful spa operation.
I’m also the co-founder of Pacific Spa Alliance, where I help bring together spa professionals and industry partners through education, collaboration, and meaningful networking opportunities that strengthen our industry.
At the heart of my work is a simple goal: helping spa businesses become stronger, more confident, and better equipped for long-term success. I enjoy partnering with owners and leadership teams to create practical solutions that make a meaningful difference for both their teams and their guests.
Meet Kimberly DiVico
Get In Touch
Interested in working together? I’d love to learn more about your needs and vision. Fill out a few details below, and I’ll be in touch shortly. I can’t wait to connect and explore how we can work together!